Q) How can a product bought from the website be returned or exchanged?

TITEPO offers straightforward return and exchange policies. However, please be aware that the company reserves the right to treat certain sales as final, meaning they are not eligible for return, refund, exchange, or repair.

To be eligible for a return:

• Customers must initiate the return process within 7 days from the time of product delivery.
• A valid reason for the return must be provided.
• The item must be in its original condition, unused, unworn, with all tags attached, and in its original packaging.
• A purchase invoice (received physically or via email) is required.
• Return requests will be thoroughly reviewed before approval.

In case of a defective product:
TITEPO will determine whether an exchange or return is appropriate, provided that:

• The defective product is returned in its original condition.
• The original receipt and packaging are included.
• The product is returned within 7 days after delivery.

Exceptions / Non-Returnable Items:

• Products labeled as “non-returnable” on the product page cannot be returned.
• Items such as Soft/Plush Toys and Ceramic Mugs are non-returnable due to risk of transit damage.
• Sale items and Gift Cards are not eligible for returns.
• Some exceptions may apply (e.g., incorrect model or color delivered).

For inquiries, contact customer support at titepo@tzar.co

Exchange Policy:

• Exchanges can only be requested for similar products.
• Requests for completely different products will be evaluated at TITEPO’s discretion.

Q1) Is any proof required to process return/replacement/exchange requests?

Yes. For damage, missing, or lost-in-transit cases, an unboxing video is mandatory as proof.

• The video must be recorded in clear lighting while receiving and opening the package.
• It should clearly show any defects, discrepancies, or missing items.

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Q2) How can a refund be obtained?

• Once the returned product is received with original packaging and invoice, a refund will be initiated.
• Prepaid orders: Refunded to the original payment method.
• Cash-on-delivery orders: Refunded via bank transfer.
• Refunds are subject to the product being in original condition.

Q3) What happens if an order is canceled?

• Orders can be canceled before shipment.
• If not shipped, a full refund will be issued.
• If already shipped, cancellation is the customer’s responsibility and may not be eligible for a refund.

To initiate return, refund, or cancellation requests:

• Email: titepo@tzar.co
• Call/WhatsApp: 7304056607

Q4) When will the refund amount be credited to the account?

Timeline for Credit:

• Refunds are initiated within 24 hours after receiving and inspecting the returned product.
• You will be notified via email or WhatsApp.
• It may take 5–7 working days for the amount to reflect in your account.