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FAQ

FAQS

What age range is this toy suitable for?

1-14 YRS

Are the bags waterproof or water-resistant?

Most of our kids’ backpacks are water-resistant, protecting belongings from light spills and splashes. Product descriptions will mention this feature if included.

What materials are your lunch boxes and bottles made of?

We use BPA-free plastic, food-grade stainless steel, and silicone materials that are safe for kids and compliant with food safety standards.

Is the stationery safe for toddlers?

Yes! All our stationery is non-toxic and child-safe, suitable even for toddlers under adult supervision.

Do your products come with warranty or replacement policy?

While we do not offer a warranty, we do accept replacement requests for defective or damaged products within 7 days of delivery. Please share photos and details with our support team.

Shipping & Policy

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Can I modify or cancel my order after placing it?

Orders can be modified or canceled within 24 hours of placing the order, before dispatch. Please email us at titepo@tzar.co with your order ID and request as soon as possible.

How do I track my order?

Once shipped, you will receive an email and/or SMS with your tracking link. 

What should I do if my order is delayed or not delivered?

If your order hasn’t arrived within the estimated time, please email us attitepo@tzar.cowith your order ID. We’ll contact the courier partner and update you within 24 hours.

What is your return policy?

We accept returns within 7 days of delivery for unused, unopened items in original condition. Items must be in their original packaging. Return shipping details will be shared upon request.

Can I exchange a product for a different color or design?

We allow exchanges only if the item is unused and in its original packaging. Exchange requests must be raised within 7 days of receiving the item. However extra shipping charges need to be paid.

I want to buy it in bulk (for gifting, school events, return gifts). How do I proceed?

We’d love to help! Please reach out to us at titepo@tzar.co with your requirements and quantity. We offer special pricing and offer up to 30% for bulk orders.

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